Yes it is a monthly bill with everything on it, I just want to know if I can change the in-house cable as it's old. Spine duct access was originally £1. Consumers say: Talk about a, Broken landline. The two sizes won’t punch down on the same connector pin together, so you would need to be clever with jelly crimps and 0. He didn't even bother getting the Openreach modem out of the box or suggest using it. Stop valve boxes; Manhole covers. Openreach introduced these in 2016 and in 2019 it became possible to upgrade them to handle 512 ports (we don’t have any good pictures of the. Check physical connection at both ends of the cable between the Openreach fibre modem and Hub. But this is about to stop. ) services and on to a new all- IP network, which will occur in areas where over 75% of premises can get their Fibre-to-the-Premises ( FTTP) broadband network. Solved: Hi, There is a BT manhole/footway cover in front of our home. 36 Comments. In a statement, James Lilley, Openreach director of Managed Customer Migrations, described the new stop-sell orders as “a really big. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. 0 LikesIn response to des09. The engineer will install a junction box on the outside wall and run a Full Fibre cable from either a nearby telephone pole or underground cables. @Mark20 You will need to contact Sky to report this external fault. And a lady I've spoken to says the have fibre to premises with bt. Bit of a loose end here as I've moved into a property that has FTTC broadband connections and no matter what my ISP does, OpenReach just refuse to connect it to the exchange and am unsure of what options are available to me. 77. Power cycle method one: Unplug the power cable from the socket on the modem. 9 February 2016 at 3:54PM. Openreach ONT enclosures. Hey LegalAdviceUK,. Re: Re:Moving ONT unit. If you have found. Openreach equipment on my house. I also have brown cable whereas my old one was black. Unless it's causing a major inconvenience and not just an aesthetic one, I'd just move on. Beauty is in the eye of the beholder. The CBT is one of those odd looking rectangular black boxes (with various nodules sticking out), which you’ll often see affixed to the top of poles in Openreach’s overhead FTTP deployments . I have lived here for 5 years and am not aware of any agreement existing for the box being attached to my property. 67 Comments. Mk4. 2 070131 Capping 25 072180 Bracket cable bearer No. JB21 31x41cm Old style cast iron and concrete 38x80cm JF4 current type 55x100cm JF4 old type 55x100cm JF2/JB26 34x80cm JB22 41x61cm JB23. Connect the Duct 56 toNetwork access provider Openreach has announced that their ongoing broadband ISP pilot of faster Fibre-to-the-Premises download speeds – 1. The Openreach part of the connection is OK ( indicated by the solid PON light ) connect your BT hub to the ONT , possibly with a different Ethernet cable to the usual one ( to eliminate it as the problem ) what is the status of the Hub lights ( once it’s had chance to sync ). The email address can be found in the briefing our Openreach Streetworks Consultant has shared with you. Repair appointment: 07701407771. Usually there is a box on the outside of the house where the cable - for example - comes out of the ground. Having trouble with broadband or phone in your new-build home? Here are some things you can try. RM 2MGY6RN – Egham, UK. More than 650 service providers using the Openreach network. First of all, BT Openreach offers a wide range of broadband services to providers, including Fibre to the Home (FTTH), Fibre to the Building (FTTB), and Fibre to the Curb (FTTC). FTTC provides a fibre optic cable from your nearby exchange to your local cabinet. . route overhead cable underground. " Full Fibre uses FTTP technology, which means the fibre connection runs directly to your house. If you’ve got one of these, try these checks. Sometimes the wiring has been installed by the builder or electrician, with no thought to the end users requirements. The ONTs being used are the Nokia G-010G-T and an ADTRAN SDX 611Q. The first engineer said he had to wait until the weekend to get access to a box in the road. Reply. Fix a problem. Openreach declares that 93. With FTTP, there is no copper involved at all for broadband. @Mark20 You will need to contact Sky to report this external fault. It is a metal-mounted product, which comes combined with two sections that are given separate descriptions by the Openreach website; the ‘master’ and the ‘secondary’ sockets. THIS IS THE SAME ITEM as fitted to millions of UK homes by BT Openreach. 90% unfavorable 7% positive. Off the shelf "routers" are really a modem, router, switch, and access point all rolled into one box. Equipment includes (see images above):. 07-09-2022 3:00 PM. Fix broadband problems in my new home. 77. You could also get a third party modem e. 10 Sep 2023 07:56 PM. If you are installing the ONT opposite the cable entry hole, you will need to install a flush mounted single or double back box on the internal wall where the ONT is to be located. We'll use the information you provide to report the issue to the necessary maintenance team in your area. TWO BT engineers have been out to the property , and confirmed there is nothing they can do. There are different ways of installing fibre broadband, depending on what kind of property you live in or whether there's an Openreach modem already installed. Seeing as you just had fibre installed (Infinity) you missed a golden opportunity to get it moved as part of the install. Openreach modem ports. @DaveR118. Dropwire 10 demands particular care in stripping, as it contains supporting wires which are very sharp when cut. But fret not, because we are here to lend a helping hand. It’s important to resolve those issues, but website optimization is about more than that. Openreach is a subsidiary of BT that runs the network infrastructure part of the business. Currently I connect the Enternet port from the white BT Openreach device, to the WAN port of the USG model 3P and then have configured a PPPoE username and password in the WAN network in my. I have lived here for 5. Fit the Duct 54/56 Swept Tee. Normally they do tell the end customer what is going on out of courtsey but as Sky have placed the order they only have to tall them. - raise a fault in order to get it visit our Superfast Fibre Broadband site . Thu 5 Nov 2020 04. Openreach is working to restore internet to homes in Torquay after a BMW crashed into a broadband box. Draytek or Netgear, they'll all have been tested by Openreach to work correctly with their network. Once that permission is granted, your address might be added to our plans. Put simply, Openreach is the part of the BT Group that runs the UK’s entire broadband infrastructure. • The enclosure will fit over a double back box to allow the connectorised cable to be inserted through the back of the unit Screw Positions Template Screw fixing positions . Sometimes the wiring has been installed by the builder or electrician, with no thought to the end users requirements. Normally, you could call Now on 150 if your line was working, but I expect it isn’t. Openreach ( BT) this week announced the launch of a new ‘B uild to the Wall ‘ (BTTW) trial for UK ISPs selling their gigabit-capable Fibre-to-the-Premises ( FTTP) broadband network, which could increase the success rate of new provisions to homes by changing how they approach the final drop to homes. ) services and on to a new all- IP network, which will occur in areas where over 75% of premises can get their Fibre-to-the-Premises ( FTTP) broadband network. (newbie) Sat 04-Jul-20 18:32:39. Previously the boxes and lids were made of concrete, but the current footway boxes are made of fibreglass and have steel lids. Login. Blinking (any) Fibre home phone line is. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. Updated: 04:30 EST, 13 August 2014. As you can see there are 4 lights at the top of the OpenReach Full Fibre modem – Power, LOS (Loss of Service or Loss of Signal), PON (Passive Optical Network) and LAN (Local. Yes, this is mine. Unless it's causing a major inconvenience and not just an aesthetic one, I'd just move on. 2Gbps and 1. His test showed that the internet signal is coming in the house so it must have. The collision happened on Monday, April 5, on the roundabout at the bottom of Centenary Way. Charge. Pros: No pros, Broadband, Day r a joke. , You have placed a new cable across my property to close to the house. Sky sent out an engineer and they texted to say it's fixed. Sponsored Links. Let us know your problem so that we can get you back up and running. Find out more. Currently I have the BT socket wired as follows: A - Blue wire. View. Then the. 59 Little Gaynes Lane. 0 LikesDec 27, 2022. To report an issue to Virgin Media, call 0870 888 3117. Fix your Apple and Android devices—and buy all the parts and tools needed for your DIY repair projects. Full Fibre (Fibre to the Home): Check your wiring and set-up. I'm not sure I changed any FTTP soft-switch in the hub manager, I did a factory reset though - I'll investigate. #29. 1 Multi Dwelling Units (MDUs) Small MDUs (12 or less units) Openreach will create a fibre layout based on Our fibre box/splitter needs to be installed at your Mechanical & Electrical (M&E) drawings a minimum height of 200mm and a maximum (on larger MDUs) of the MDU. At the very least they will prove that it is worth getting the Ethernet cable run. Openreach ONT. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Some wires may need to be trimmed. My fibre cabling is tied to a drainpipe (from the outside wall box to the entry point) and I am having new guttering and downpipes in the spring. Posted by a Superuser, not a Sky employee. 8Gbps (both offer 120Mbps upstream) – has been extended to run for several more months and is also being expanded into more exchanges. 16-11-2019 4:22 PM. I have tried resetting both modem and hub. They will decide if one of their engineers can do the job or whether it needs to be done by Openreach. How To Install Dimmer Switches Light Switch Wiring Wire Home Electrical 7 Way Blade Round 6 Plug DiagramWiFi Hub, Openreach box on wall new build. If you’re a highways authority and you see faulty. If and when you order FTTP OR will replace your current phone line with a hybrid copper / fibre cable (though in due time I suspect it'll be fibre only). Those wishing to submit their artwork have until midnight on April 20, with the shortlist set to be announced on April 30. ) services and on to a new all- IP network, which will occur in areas where over 75% of premises can get their Fibre-to-the-Premises ( FTTP) broadband network. They both requested Openreach engineers, with the second being booked for 20th. Go to solution. •Duct to be cut flush to the internal box wall •Duct must not enter through corners and be no less than 75mm from the side wall •Duct to enter wall no less than 450mm from the top of the frame Box Dimensions (mm) Excavation Size Box Opening Size Box Type X1 Y1 X2 Y2 Z a JBC2(N) 1650 1110 1220 680 Min Depth 635 Max Depth 900 22501-12-2014 10:13 PM. co. The line between cable boxes was identified as the problem and supposedly fixed. If there are no lights, check the power cable is in firmly and connected to the mains. I have just set up a system in a new build. 0. If you’re a highways authority and you see faulty. It would be best to leave it where it is because it wouldn't be the first time someone has built a porch that left the external box inside. on 17-05-2020 07:50 PM. Message 3 of 10. No, you are not allowed to change the external cable. g. Ask for a different face plate with phone and RJ11 socket as above i. Looking through your first post again the fibre cable will be secure if it exits the MS as per picture two. Then he forgot to come back. The following is a new article about the latest OR ONT. JB21 31x41cm Old style cast iron and concrete 38x80cm JF4 current type 55x100cm JF4 old type 55x100cm JF2/JB26 34x80cm JB22 41x61cm JB23. As we recall Openreach has around 5,600 exchanges at. Openreach won't be inclined to remove/retrieve drop wire simply for the sake of it. When I upgraded to Plusnet Fibre a BT engineer attended and fitted an Openreach box which connected to my telephone socket via a RJ11 cable and an ethernet cable from the LAN1 socket on the Openreach box to my Netgear N600 router. Use a razor blade to score the paint around the panel. £43. My Google WiFi router connects directly to the Openreach box and I use a 2nd port on the Google router to run an Ethernet cable to a switch, which then provides a connection to all other connected devices. - Openreach maintains the UK's local access network - We know where fibre broadband is effecting your phone or broadband supply please contact your provider's contact details. There's a new box been installed, and wired in, in our binstore (apparently the exissting BT line in is blocked; the box has "Openreach" scrawled on it). Post 3 of 20 1,067 Views. If you see anything suspicious, please report it to Crimestoppers on 0800 555 111. As usual, the public briefing on this. Openreach modem dsl light off. If you’re using wi-fi, try a couple of devices to make sure it’s a problem with the connection and not the device itself. What to do. My electric meter is broken, I have been receiving free electric for the last 10 months. 09 Mar 2023 01:38 PM. If you’ve noticed an issues with any of the following, you’ll need to contact Openreach directly on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. Openreach has 535 reviews (average rating 1. 131 Views. The ONT tends to be installed inside your home (wall. When I went on the trial in my old house, they only had white, which looked ugly. @Ellaa126 to get a master socket or ONT moved the first step is to call Sky. However, the ONT isn't secure - it hangs on two screws to allow easy install / removal. Solved: Struggling to understand the necessity for a Customer Splice Point with the way. 46 Comments. This may take up to five minutes. Emigrate to somewhere with FTTP. We can: move, remove or relocate our telegraph poles, manholes, joint boxes, green cabinets, underground ducts and overhead cables to accommodate your construction. We just bought a brand new house pre-wired for BT with an Openreach master box in a cupboard under the stairs and phone and ethernet extension sockets in the living room next to the TV aerial socket - where you would expect them to be. Openreach: Developer Guide 8 Installation for houses Lay Openreach Duct 54 from the footway joint box, with the socket end presented to the joint box. However I just noticed that there is also an openreach box in the same cupboard which is. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. The situation described above is what recently. Tall, dark & handsome. Or alternatively try this (its lifted off the Openreach webpage) Damage:If you see broken or missing manhole cover, telephone poles that have been blown down by gales, street cabinets that have been affected by flooding or obviously vandalised, please dial 0800 023 2023 and select Option 1. The ONT is the small box our engineer installed inside your home when we set up your service. Damaged green cabinets or cabinets with open doors. Looking through your first post again the fibre cable will be secure if it exits the MS as per picture two. Let's fix the world, one device at a time. _____ Sky Q 2TB v2 (Q150. Re: BT Manhole infront of front door. Your experience can help others make better choices. Openreach, the infrastructure arm of UK telco giant BT, looks set to prioritize existing projects rather than starting new buildouts of its fiber broadband network as it seeks to control costs amid surging inflation. We'll kudo your comment to let you know we're acting on it. rombic. Where you are self-installing the Openreach equipment we will supply the ONT and the single ended internal fibre cable (ezbend) you need. 8 r-500 that's Google's DNS. Reply. Highlinder Answer. I found this out the hard way, early in my engineering career. TEL 1-2: On (any) The fibre home phone line is live on your modem. The BBU is no longer fitted to new installs as it was only there to provide power for. It’s happened to a few people. Its provisioned by Openreach so as others say you get a limited selection of ISPs. After the lightning storm in our area a week ago internet went down (phone line still working) I was away but today a Openreach guy came and after many test decided to replace the openreach modem. Openreach have to apply to the council for this and depending on the road. The BT Telephone line passes directly through tree branches to my house. Both these items are used by BT Openreach, and are extremely robust. 54 for 2 bores and ducts with 3 or more bores are £0. Alternatively, if you would like to tell us directly about anything relating to the theft of cable or malicious damage to our network then please use this form . An Ethernet cable (connected to the ‘PORT’ terminal on the ONT modem) is used to connect a hub or router. Drilling. See moreThe Openreach master box in my flat looks very old (plastic face damaged) and I think the outside cable to this box was cut when a severe leak to the water mains. An ONT cannot be replaced unless you have a fibre fusing machine available at your beck and call! As I understand things an ONT is highly likely to fail as as there is little to break though I could of course be wrong. If I manually remove and insert the WAN ethernet cable, the internet connection returns. 19/03/2023 – We’ve started building and it should be available “ soon “. Results render the broadband box near. 2 million in. It said: “The current Openreach model has served the UK very well resulting in high levels of investment, intense retail competition, very high levels of coverage and take up and low prices. Underneath the box, from left to right, are 3 connectors – power, LAN out, optical fibre in, That middle one is the one that goes to your router. My brother, who is also with Plusnet, upgraded to fiber but they have not fitted an Openrech box but. e, loss of access to the internet (not the router). Posted by a Superuser, not a Sky employee. Leave the ONT powered up is my advice. The people doing the barge boards are saying they cannot touch cables or wire so I assume that I will need Openreach to be. Technically it's the responsibility of whoever damaged the cable - pass the details of the neighbour and the contractors details if you have them to BT and fully explain to the engineer what happened. When the Tel and Pon lights have stopped flashing and are. Navigating the world of broadband can be a daunting task, filled with jargon and complex terminology. Alternatively, the Openreach cables may terminate on one of their network termination and test points in those areas. The Openreach team are coming next week to remove my two redundant copper lines from the pole to my house (no charge, by the way). Depending on how well you get on with your neighbour you may want to tell them beforehand, else they may receive an. Gisela Robinson paints one of the BT boxes near English Bridge in Shrewsbury. A blue light means you’re connected to broadband, but another colour may mean there’s a problem. Depending upon which version of the ONT you have, is the LOS/Alarm LED lit?The openreach modem has no internet connection since yesterday. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. NOTE: Openreach aims to cover 4. Internet providers and manufactures. BBU:. Is this Openreach ‘box’ a CBT or a CSP ( assuming you are correct in thinking it’s part of the ‘ fibre’ network ) , a CBT would be unusual unless the property in question was part of a terrace, and the copper pair distribution was from an external wall block , in which case the fibre distribution can simply mirror this , so the CBT is in effect. A. When my original ADSL (currently 76mb line) was installed, the. 5 mm wire. Back to reading blogs and the above OR link. Loose, cracked or missing manhole covers. e. @Mark20 You will need to contact Sky to report this external fault. If someone has helped give them Like. 000. Openreach ( BT) has published the next – Tranche 5 – list of 86 UK exchange locations where they plan to move away from old copper-based analogue phone (PSTN / WLR etc. Finally, We have recently had FTTP installed within our apartment block ( About 2 weeks ago), with the invisilight OFS box installed above each flat entrance door. For FTTP to work, does the street need a junction box/exchange and then houses connect into that, rather than a tee off a fibre cable?. BT Openreach decided to cover the dark-green box in stonewall camouflage. We connect the 15cm x 13cm external junction box to the Openreach fibre network using a fibre optic cable. If you can prove a fault they have to fix or compansate. Check the connection at both ends of the Ethernet cable between the Openreach ONT and your hub. Openreach has 536 reviews (average rating 1. This was cancelled by Openreach”of Openreach in both installation scenarios. Openreach has generated a furious response from alternative UK broadband networks (AltNets) after they introduced a new fee on certain FTTP linked connections, which broadband ISPs have described as being “punitive” and a “blatant attempt by [the operator] to regain a monopoly” that is likely to “slow the rollout of full fibre. Hi, Has anyone experienced issue with no power / lights showing on Openreach box? Tried in same socket as the Sky router so know there is power available via socket. The replacement master socket has two banks of connectors 1,2,3 and 4,5,6. Can you take the router out from the setup, connect directly to the openreach modem with your computer ( into lan1 ) . 8m come September 2021 and then 20m by around 2025-30. levels of service due to fibre being broken or the bend was too tight. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Last modified on Thu 5 Nov 2020 06. It is buried, runs under the driveway somewhere. BBU: This port attaches to the battery back-up unit, if there is one. Perhaps they want to replace the. If the PON light does not turn solid green:. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. At present new installations of Openreach ’s ( BT) Fibre-to-the-Premises ( FTTP) based UK ultrafast broadband ISP technology all come with a Battery Backup Unit (BBU) by default next to the Optical Network Unit (ONT), which helps users to maintain access to emergency services if they use VoIP. Outdated content. Reset, change or get help with your login details. However, the ONT isn't secure - it hangs on two screws to allow easy install / removal. txt) or read online for free. I found this out the hard way, early in my engineering career. Then call 999 as soon as it’s safe to do that. Options. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. The repair meant a huge hole was dug in the same areas as any cable to the Openreach box in my flat. 16 per metre, now it is £0. All that Helpdesk will do is report a Network Fault, either as DRO, Damage Report Overhead or DRU, Damage Report Underground. PON and LOS (left-hand lights) PON solid green. This has caused disruption to services. Carrickfergus, Ballyclare, Glengormley * – all in County Antrim, Northern Ireland. Re: Fault Light on Openreach Fibre to the Premises Box. Model MT992. Amount of compensation. 2. British Telecom have segregated their physical network from their service industry. 1+1 ONT and Enclosure Factsheet Cable Connections • Connect the Openreach optical fibre to the Optical port on the ONT • Connect the BBU to the Power port on the ONT. Troubleshoot with experts in the Answers forum—and build your own how-to guides to share with the world. I called sky who eventually said the would escalate to openreach but i have no timescale for a resolution or any way to track the fault. Concrete cover to BT Openreach box is still missing/broken. Line Down-Very Poor response from Openreach. If you request services that require the Openreach services to go over other. Thankfully uno has published the most recent list of approved devices. If you’ve moved into a new-build home and your phone or broadband isn’t working, Openreach might be able to help. I will need the telephone wire to be detached from the barge board while the barge boards are replaced. We build and maintain the UK’s largest broadband network. Openreach is the company that owns, operates and maintains the UK's phone and broadband line. The resulting hole is deep, very dangerous to pedestrians who have to walk along the road/verge. If you haven’t heard of Openreach you won’t be alone. How to report a damaged phone line. When the Tel and Pon lights have stopped flashing and are solid green, then your reset has been successful. Openreach, the infrastructure arm of UK telco giant BT, looks set to prioritize existing projects rather than starting new buildouts of its fiber broadband network as it seeks to control costs amid surging inflation. If you want to keep the extension in the hall then that would need a regular single BT431 faceplate to avoid confusion in the future, together with the correct connection to the master. The hyperoptic router and a genexis fiber twist box were already in place so I just followed their instructions over the phone to set it up quickly and it has been working fine since. If connector has been damage you may well be charged for the repair. Zen have been as helpful as they can be and I have a senior manager dealing with my case and liaising with Openreach but they are also at the mercy of Openreach and have been pushing on my behalf since mid-March but. #3. Reply. Previously the boxes and lids were made of concrete, but the current footway boxes are made of fibreglass and have steel lids. Kenton Road, Greater London. As mentioned earlier there are kitchen cabinets against the outside wall of the kitchen. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. This explains why it was, and still is, known to many as 'BT Openreach'. Solved: Hi, There is a BT manhole/footway cover in front of our home. 168. Step 2: Hub lights. The engineer was told. ballingall said: Even with a CBT that is not commissioned (active) it would not bring on a Loss light, the loss light means that there is not enough or to much light coming down the fibre from the CBT, so the issue with yours seems to be either a dirty port in the CBT, not spliced, the engineer has broken the cable when pulling, or his. Residents in Stanstead, Suffolk have been left delighted after BT staff camouflaged the Openreach box Credit: East News Press Agency. Openreach equipment on my house. Find out more. I had a fault on my line. They plug the fibre cable into the DP. Huawei EchoLife HG612 or ECI B-FOCuS) into an existing router. If you’ve noticed an issues with any of the following, you’ll need to contact Openreach directly on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. Re: Ont power cable. Engineers from Openreach managed to cut our telephone line while they were working on our road. PON flashing and LOS off. There is a BT/Openreach box on the side of my house with wires from the box serving at least 3 neighbouring houses. 19 EST. 23-12-2018 1:46 PM. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). Brian. Where you self-install the ONT, you will have control over when the equipment is installed. Wed 24 May 2023 // 11:45 UTC. Erica122. 75 miles from fibre cabinet. As I mentioned above, you should ensure the freeholder is aware . Openreach is the infrastructure division of Britain’s telecoms giant BT, and provides a nationwide. Off (all) Ethernet cable to Hub is not inserted or broken. 33 for each calendar day that the service is not repaired. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. Latest from Openreach following an intervention is that the routing is wrong and they are "working hard" on fixing it whatever that means. Rented propertythere is a Huawei: Openreach modem fitted, but I have a Hub 6 on an infinity package, how do I set this up? Does the openreach box need turning off? and simply plug the hub 6 into the double socket without the filter? Seems odd to not us the openreach box if that is the case, as yet we have no broadband on the hub 6 only the flashing purple light?More than three million homes and businesses have already taken up an ultrafast service over the Openreach network, a take-up rate of more than 30%. We moved into a house last year that has a huge, ugly openreach box on the living room wall. BT is separating from Openreach. They should be plugged into every phone socket you use in your home. Reply. Same outcome as many others. The telephone network up to the Network Termination Equipment (NTE, or master socket) in the UK is now owned and maintained by Openreach. the engineer will install an Openreach modem on the inside. deleted. I then saw a solid red LOS light on the openreach fibre box. iFixit is a global community of people helping each other repair things. Live in a rural area 0. He didn't even bother getting the Openreach modem out of the box or. iniltous Posts: 642. Yes, they do just put up a box outside your house without asking. Post 3 of 20 1,055 Views. Recent recommendations regarding this business are as follows: "Nothing", "Would not recommend", "Be careful where you get new box installed as I've had no internet since I have been. Unprecedented for sure and in terms of the added load on its network also unrelenting, 2020 saw Openreach break its daily record for broadband use as many as 15 times. . It then feeds into the ONT in the same manner as it exits the MS. You will then need to contact Virgin Media since, unlike other providers, Virgin runs its own network, rather than using Openreach. Broadband is self install, so if you have an existing master socket, then all you will need to do is to plug in the BT Smart Hub 2 when it arrives. Using a 15Mtr SC/APC-SC/APC 2mm Fibre Optic PatchCord with a SC/APC-SC/APC Singlemode Simplex Fiber Optic Adapter Coupler, I was able to move the fiber Openreach box as desired, with no drop in connectivity or speed. Press the Power button on the back until all the lights go off and wait for 5 minutes. BT's Openreach division, which runs the UK's broadband infrastructure, should become a distinct company, but not be split off from the BT group, says regulator Ofcom. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Discover the differences between FTTP and FTTC. Asked By: Angel Long Date: created: Dec 03 2022. 06 for each calendar day (after 2 working days) that your service is out of action. It’s in the grass verge on a road with no pavement. Make sure you give it enough time to power up before you try to connect to it again. We might be held up over permission from a private landowner, for example. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. After all, YOU may not need it, but from their perspective, the following property owner may require it. Re: Replace grey box outside property. Both these items are used by BT Openreach, and are extremely robust. I'm in the process of changing my router from Google WiFi to Asus AX6600 XT8. Vodafone joined the Ofcom automatic broadband compensation scheme in June, so you may wish to remind them they are owing you £8.